Resume

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Sumary

Ryan Walters

Entry-level IT Support Specialist with 4 years of management experience and 10 years of customer service experience looking for a full time position. Excellent written/verbal communication skills, excellent customer service, quick learner, ideal team member.

  • Milledgeville, GA
  • ryanwalters.it@gmail.com

Education

Certificate | Google IT Support Certificate

Jan 2022- Aug 2022

Online, Coursera

8-month-long Google IT Support Specialist Certificate, which covers IT Support, troubleshooting, networking, cybersecurity, directory services, and more.

Bachelor of Art in Philosophy

Aug 2011 - May 2015

Mercer University, Macon, GA

Graduated with a 3.3 GPA, Service Scholar, helped lead a service learning class that established Macon, Georgia's first and only online public art database, inducted into Omicron Delta Kappa National Leadership Honor Society, active member of Alpha Phi Omega service fraternity, and Grand Procurator of Kappa Sigma social fraternity.

Professional Experience

Front of House Manager & Server

Jan 2018 - Present

Metropolis Cafe, Milledgeville, GA

  • Promoted to management within 6 months of starting as a server.
  • De facto IT Support for both Metropolis Cafe and sister restaurant, Bollywood Tacos.
  • Maintained high customer satisfaction and encouraged customer retention by addressing customer complaints, detecting customer issues, and reaching productive solutions.
  • Handled all hiring, training, and scheduling of all front of house employees.

Freelance DJ/Audio Engineer

2011 - Present

Georgia

  • Have played hundreds of shows including weddings, formal events, college mixers, music festivals, clubs and bars in Atlanta, Macon, Milledgeville, Warner Robins, and Athens.
  • Handled advanced music and sound system equipment.
  • Ensured the satisfaction of both patrons and organizes at every venue/event played.
  • Experience setting up and running live instruments, drums, vocals, and DJ equipment.

Barista

2015 - 2016

Jittery Joe's, Macon, Georgia

  • High quality customer service and product.

Concierge

Summer 2011, Summer 2012

The Landings Club, Savannah, Georgia

  • Ensured satisfaction of club members on a personal level.

Skills

HTML 90%
CSS 75%
Python 60%
Powershell 70%
Windows Tech Support 95%
MAC OS Tech Support85%
Mobile Tech Support 80%
Linux Tech Support/BASH 70%

Facts

During my 4 year tenure as manager of Metropolis Cafe, I lead the business from its worst month of sales during the COVID-19 lockdown to the greatest month of sales in its 12 year history.

Average number of orders per day

Star rating on Google (Out of 450+ reviews)

$ in sales April 2022

Employees under my management at any given time